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FAQ and customer service

By purchasing products with member pricing, you will be automatically signed up for a membership. The first 7 days, you will have a “Freemium” membership and on day 7, you will be charged 47.00 EUR, which will be converted 1:1 into credits and deposited into your Falinas account. You can top-up and shop, skip the top-up, or cancel your membership anytime.

Your Account reflects the balance of Membership credits. A Falinas credit can be spent at any time. The amount of credits you receive is equal to the membership top-up value, based on the EUR currency (1 EUR= 1 credit). A Falinas credit expires after 30 days.

Log into your account and go to “My Account”. Simply scroll to “Cancel Membership” and click “Cancel”. You will receive an email confirmation regarding the cancellation of your membership. Please note that you are not able to cancel your membership within the first 24 hours, but money will not be taken off of your account during that time. Your first VIP payment will occur after 14 days. Should you encounter any issues, feel free to contact us at [email protected]

You can cancel your membership at any time. Simply log in, and cancel your membership. If you experience any issues, please contact us at [email protected] The time of your first email regarding cancellation will be considered to be the moment you cancelled. This also applies if we do not respond in time before money is taken from your account. In that case, we will gladly refund you the amount withdrawn.
Please note that cancelling your membership will not cancel any orders. This includes orders made on our website and participation lots in our contests.

Cancelling your membership will not refund your money and we do not refund membership fees unless you have given notice that you want it cancelled before the trial expired, but was withdrawn an amount anyway. All refunds for returned products will be refunded to the information they were withdrawn from unless anything else is stated through email.

Yes. All products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.

From the time that the order is shipped, it should take between 2-7 business days to arrive.

If you wish to return a product, all you have to do is getting in contact with our customer service team at [email protected] and we’ll guide you through the process!

To expedite the process, add your name, order number, the reason for return and any additional information to your enquiry. For more information check our terms and conditions under Section 8. Returns.

The products must be sent to Falinas ApS, to the following address Mylius Erichsens Vej 20A, 9210 Aalborg SØ, Denmark

Contact us

Email us

You can always send us an email if you have any questions or comments for us and we will reply within 24 hours.

Write us: [email protected]

Chat with us

Get quickly in touch with us! We are ready to answer any question during our opening hours:

Monday - Friday: 9am to 17pm (GMT)
Saturday: 10am to 16pm (GMT)

Write us in our Live chat

24/7 Call us on (+44) 1135220213

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