Delivery & returns

Return policy

We've made returning easy!

  • All returns must be sent to this address: Vesteraa 15, 9000 Aalborg, Denmark
  • Falinas offers free returns and refunds.
  • Not 100% satisfied with your recent Falinas purchase? We are happy to accept returns and refund on items that are in original condition and unopened, within 14 days of receiving your order.
  • Any product you return must be in the same condition you received it in and unopened. Returned items must not be used, opened or damaged after delivery. All items will be reviewed individually upon return.
  • For information on how to return your order, check your return slip
  • If the goods are damaged when delivered you can send them back for free and get a full refund.
  • If you would like to change your item for a different color, size or product, please return your unwanted item and place a new order.
  • If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
  • If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you as paid by the company.
  • Due to hygiene reasons, we do not accept returns on any opened products (unless your item arrived damaged or is deemed faulty).
  • The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.
  • We are not responsible for any items that are returned to us by mistake.
  • Returns usually take 2 weeks to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done.